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AI-powered operations and automation

TecFlax > Services > Software Development > AI-powered operations and automation

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Is your team buried in repetitive work a machine could do?

AI-powered operations and automation

Artificial intelligence applied to the work that drains your team’s time every week.

What this covers

The value in automation is rarely the impressive demonstration. It is the eleven hours a week somebody spends moving figures between two systems, or the queue of near identical requests that each take a person four minutes to answer.

So we start by finding that work: which tasks repeat, how often, how long they take and what a mistake costs. Some of it genuinely needs artificial intelligence. A good deal of it turns out to need an integration, a rule or a better form, and we would rather tell you that than sell you a model.

Where AI is the right tool, we build it into the process rather than beside it: document classification and extraction, drafting and summarising, routing and triage, and assistants that answer from your own material instead of guessing. Then we measure whether the time actually came back.

What’s included

  • A review of where repetitive effort is currently going
  • A shortlist ranked by time saved against effort to build
  • Document processing: classification, extraction and validation
  • Workflow automation and system to system integration
  • Assistants grounded in your own documents and data
  • Human review steps wherever a wrong answer would be costly
  • Measurement against the baseline, so the saving is evidenced

Languages and platforms

Workflow automationDocument processingSystem integrationRetrieval-based assistants
Automation is introduced with a person in the loop wherever an error would reach a customer or a regulator. Which decisions stay with your team is agreed before anything goes live, not after.
Delivered as a managed build or handed over for your own team to run, and can be covered by a 24/7/365 SLA support and maintenance agreement covering fixes, changes, dependency updates and release support.

Sound familiar?

Describe the process you want to fix or the product you want to build, and our engineers will come back with an approach and a shape for the work.

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