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Tell us what is not working, what you are running, or what you are planning. Your message goes straight to the engineers who would do the work, not to a call centre.
How to reach us
The form is the fastest route for a service request, because it reaches us with the detail already attached. If you would rather speak to someone, everything below works too.
Office
Darosa Plaza, 1st Floor, Office 09
Karen Road, Karen
Nairobi, Kenya
Phone
Existing support customers
If you are covered by a support agreement, use the escalation path in your agreement rather than this form. It is faster and it is measured. About our support →
Tell us what is not working
Tick the areas it touches and describe the problem in your own words. It does not need to be technical.
Thank you, your request has reached us
An engineer will review it and come back to you. If it is urgent, call us and mention that you submitted a request online.
An engineer reads it
Enquiries go to the people who would deliver the work, so the first reply is a real answer rather than a request for the same information again.
We will tell you if it is not us
If what you need is not something we do well, or a configured product would solve it more cheaply, we would rather say so than sell you a project.
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